Terms and Conditions

Welcome to the website of Emirates PetCare Solutions. By accessing or using this website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using the site.

1. Acceptance of Terms
By using this website and any services offered by Emirates PetCare Solutions, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions, as well as all applicable laws and regulations.

2. Services Provided
Emirates PetCare Solutions offers veterinary consultations, pet grooming, pet training, pet nutrition advice, pet boarding and daycare, and emergency pet care services. All services are subject to availability and may be modified at the company’s discretion.

3. Use of Website Content
All content provided on this website, including text, images, graphics, logos, and service descriptions, is for informational purposes only and is the property of Emirates PetCare Solutions. You may not copy, reproduce, distribute, or create derivative works without prior written consent.

4. Appointments and Cancellations
Appointments for veterinary consultations, grooming, training, and other services must be scheduled in advance. Cancellations or rescheduling requests should be made with sufficient notice as stipulated by the service provider. Failure to provide adequate notice may result in cancellation fees.

5. Payment and Billing
Payments for services rendered are to be made according to the terms specified at the point of service. Emirates PetCare Solutions reserves the right to amend service fees without prior notice. All charges must be settled promptly to ensure continued access to services.

6. Health and Safety
Clients must provide accurate information regarding their pets’ health, behavior, and any relevant medical history prior to any treatment or service. Emirates PetCare Solutions reserves the right to refuse service if pets pose a danger or health risk to other animals or staff.

7. Liability
Emirates PetCare Solutions will undertake all reasonable measures to ensure the welfare and safety of pets under its care. However, the company shall not be liable for any loss, injury, illness, or death sustained by pets or persons while using its services, except where caused by proven negligence.

8. Privacy
Any personal information collected through this website or during service interactions will be handled in accordance with applicable privacy laws and solely for the purposes of providing and improving services. Physical correspondence should be directed to our office at 45 Al Wasl Road, Suite 8, Dubai, Dubai 00045.

9. Intellectual Property
All trademarks, service marks, and logos displayed on the website are the property of Emirates PetCare Solutions. Unauthorized use or reproduction is strictly prohibited.

10. Modification and Termination
Emirates PetCare Solutions reserves the right to modify these terms and conditions at any time without prior notice. Continued use of the website following any changes constitutes acceptance of the new terms. The company may also terminate or restrict access to services without explanation.

11. Governing Law and Jurisdiction
These terms and conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising out of or relating to these terms or the use of services shall be subject to the exclusive jurisdiction of the courts located in Dubai.

For correspondence or service inquiries, please contact us at:
Emirates PetCare Solutions
45 Al Wasl Road, Suite 8
Dubai, Dubai 00045
United Arab Emirates

Thank you for choosing Emirates PetCare Solutions. We look forward to caring for your pets with the highest standards of professionalism and compassion.