Privacy Policy

At Emirates PetCare Solutions, we are committed to protecting your privacy and ensuring the security of your personal data when you use our online platform. This privacy policy outlines how we collect, use, disclose, and safeguard your information in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Information We Collect
We may collect personal information that you provide directly when using our services, including but not limited to your name, contact details, pet information, appointment history, payment details, and any health or behavioral information you share regarding your pet. Additionally, certain technical data may be collected automatically through your interaction with our website, such as IP addresses, browser type, and device information, for security and analytics purposes.

Use of Your Information
The information collected is used to provide and improve our veterinary consultations, pet grooming, training, nutrition advice, boarding, daycare, and emergency pet care services. We use your data to communicate with you about appointments, service updates, promotions, and any other relevant information. Your information also helps us personalize your experience and maintain accurate medical and service records for your pet.

Legal Basis for Processing
We process your personal data based on your consent, the necessity to perform a contract (such as providing veterinary services), compliance with legal obligations, and legitimate interests such as improving our services and ensuring the security of our platform.

Data Sharing and Disclosure
Your personal data is treated as confidential and is only shared with trusted third parties when necessary to deliver our services, such as veterinary specialists, grooming professionals, or pet care partners, always ensuring that such parties adhere to strict data protection standards. We do not sell or rent your information to third parties for marketing purposes. Disclosure may also occur if required by law or to protect our legal rights.

Data Storage and Security
We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction. Your data is stored securely at our facilities and retained only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

Your Rights
Under the GDPR and applicable laws, you have the right to:
- Access your personal data and obtain a copy of it.
- Request correction of inaccurate or incomplete data.
- Request erasure of your data, subject to legal or contractual restrictions.
- Object to or restrict the processing of your data.
- Request data portability in a structured, commonly used format.
- Withdraw your consent at any time, where processing is based on consent.
- Lodge a complaint with a supervisory authority if you believe your rights have been violated.

To exercise your rights or make inquiries regarding your data, you may contact us at our physical address listed below.

Cookies and Tracking Technologies
Our online platform uses cookies and similar technologies to enhance user experience, gather analytics, and customize content. You may manage cookie preferences through your browser settings. Please note that disabling cookies may affect certain functionality of our site.

Children’s Privacy
Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal data from children without parental consent. If we become aware of such data collection without appropriate consent, we will take steps to delete the information promptly.

Updates to This Privacy Policy
We reserve the right to update this privacy policy to reflect changes in legal requirements or our data practices. Any updates will be posted on our website with a revised date to ensure transparency.

Contact Information
For any questions, requests, or concerns about this privacy policy or our data practices, you may contact us at:
Emirates PetCare Solutions
45 Al Wasl Road, Suite 8
Dubai, Dubai, Dubai 00045
United Arab Emirates

By using our online platform, you acknowledge that you have read and understood this privacy policy and consent to the processing of your personal data as described herein.